Home Delivery

Town / District

  • MOV for delivery is $2,000 for all districts, otherwise $100 delivery fee will be charged.
  • Free delivery services will be covered for HK Island and Kowloon area.
  • $100 delivery fee will be charged for the New Territories orders, except Tseung Kwan O ,Tsuen Wan City and Shatin City.
  • No delivery service to Lantau & outlying islands

Delivery Time

  • Delivery schedule for HK Island: 1000-1400
  • Delivery schedule for Kowloon & N.T.: 1400-1800
  • No delivery service on Saturday , Sunday and public holidays


  • For order confirmed before 3:00 pm (Monday to Friday), we can normally arrange next working day delivery. But it may take longer depending on the time of purchase confirmation, delivery destination and your payment preference.
  • Customers are responsible to check all goods upon arrival and provide signature on the invoice. The signed invoice will serve as conclusive evidence of quantity of goods delivered. No claim will be accepted afterwards
  • Customers should ensure that a person is present during the agreed delivery time slot. If no one is present, we will send your order back to our warehouse for re-delivery appointment (additional delivery surcharge will apply). It is difficult to re-arrange delivery within the same day as we prefer not to alter our overall schedule. Phone confirmation will be conducted by our delivery team prior to the actual delivery
  • If you have special needs regarding your delivery, please ensure that you state them clearly when you place the order. Generally speaking, we only accept deliveries to physical addresses of residential apartments or offices
  • We deliver to one location only for each order or purchase
  • When Typhoon Signal No. 8 or Black Rainstorm Warning is hoisted, delivery services will be suspended. Customers will be contacted to re-schedule delivery
  • We are not liable for any unsuccessful delivery due to incorrect or insufficient information provided by the customer
  • Delivery complications due to human errors or accidents may happen resulting in cases such as breakage or incorrect items. In such extreme cases, we will follow up with customers on a best effort and timely basis
  • We reserve the right to amend all delivery and refund policies from time to time, as circumstances require with the spirit of providing best services. Thank you for your kind understanding
Pick up from our warehouse (On site pickup)

As an alternative, you can collect your order(s) from our Chai Wan warehouse during office hours
Upfront telephone or email appointment must be made before on-site pickup.
Please contact us for details: <customerservice@topsy.com.hk> or Phone: 2556 8268

Refund policy

We do not accept any form of refund or return

It is our guarantee to all customers that all products purchased are directly delivered from our warehouse instead of, for example, having been stored in an unknown location or another customer’s apartment for a period of time, possibly affecting product quality. As a result, we do not accept any form of refund or return. Customers who wish to have their purchase delivered to a third party location such as hotels, restaurants and clubs are strongly recommended to remind the third party recipient to take extra care of the goods, avoiding direct exposure to sunlight and extreme fluctuations of temperatures
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